Operations

Each hotel is set individual objectives, tailored to their specific market, and our outstanding General Managers and hotel teams are helped to deliver the best guest service.

At Hamlet Hotels we know that careful and detailed operations management is the key to making every hotel a success. We constantly benchmark our hotels against both brand standards and compliance, as well as our own stringent Kew Green metrics.

This ensures we are able to lead the market in:

  • Revenue and Profit Delivery
  • Market Share Performance
  • Customer Satisfaction
  • Health and Safety Management
  • Achieving Individual Departmental Objectives

We regularly compare our hotels against industry data in all areas to make certain we are leading in the market. Through this approach we have been very successful in taking on poorly performing properties and tuning these into profitable operations which meet and exceed guest expectations.

Working in close relationship with our teams in the hotels, we can be sure that employees are working to achieve personal development, as well as contributing to the success of their hotel.



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