Location: Telford
Position Summary: The Event & Wedding Coordinator is responsible for planning, organizing, and executing weddings, social functions, and special events at the hotel/venue. This role ensures seamless coordination between clients and internal departments, delivering memorable experiences while maintaining operational efficiency and service excellence.
Key Responsibilities
Event & Wedding Planning
Meet with clients to understand requirements, preferences, and budgets.
Develop customized event proposals, packages, and layouts.
Coordinate logistics including venue setup, décor, catering, entertainment, and vendors.
Create detailed event timelines, floor plans, and checklists.
Client Relationship Management
Act as the main point of contact for clients before, during, and after the event.
Provide professional guidance on menu selection, décor themes, and event flow.
Manage client expectations and handle last-minute changes or requests.
Build long-term relationships to encourage repeat business and referrals.
Coordination & Execution
Oversee all aspects of event execution, ensuring smooth operations.
Liaise with internal departments (F&B, Banquets, Housekeeping, Front Office, Security).
Supervise setup, rehearsals, and day-of-event execution.
Ensure all events meet hotel standards for quality, service, and safety.
Financial Management
Assist in preparing event budgets, proposals, and contracts.
Track event expenses and ensure adherence to agreed budgets.
Work with sales and revenue teams to maximize profitability.
Compliance & Safety
Ensure compliance with health, safety, and legal requirements for events.
Manage risk factors and ensure safe event operations.
Post-Event Responsibilities
Conduct post-event evaluations and client feedback sessions.
Prepare reports on event performance, guest satisfaction, and revenue outcomes.
Identify areas for improvement and implement corrective measures.
Skills & Competencies
Strong organizational and multitasking skills
Excellent communication, negotiation, and interpersonal abilities
Creativity in event design, themes, and problem-solving
High attention to detail and ability to remain calm under pressure
Strong client service orientation
Knowledge of wedding traditions, cultural events, and hospitality trends
Qualifications
Bachelor’s degree/diploma in Hospitality, Event Management, or related field
2–4 years of experience in event planning, weddings, or banqueting coordination (hospitality background preferred)
Familiarity with event management software and MS Office
Experience managing vendors and third-party service providers
Flexibility to work evenings, weekends, and holidays